Refund Policy

You can request a refund within 14 days of the date of any payment — a subscription payment, an upgrade, a one-time pack or Lifetime Pro. Refund requests are reviewed by Paddle under its refund policy.

• Go to paddle.net and look up your purchase with the email you used at checkout, or use the link in your Paddle receipt email.
• Or email us at support@jointradecompass.com with the email address you paid with, and we'll pass it to Paddle.

Approved refunds go back to the original payment method. How long they take to appear depends on your bank or card provider.

A refund ends what it paid for: a refunded subscription stops and the account returns to the Free plan, and a refunded pack or Lifetime Pro is removed. Your journal and data stay in your account.

You can cancel at any time from Settings → Plan & billing. Cancelling stops future renewals; you keep your plan until the end of the period you already paid for. Cancelling on its own does not refund the current period — request a refund within 14 days of the payment if you want one.

Nothing in this policy limits rights you have under the law that applies to you. Consumers in the EU, EEA, Switzerland and UK may have a statutory right to withdraw from a purchase, as described in Paddle's refund policy.

Please contact us or Paddle before disputing a charge with your bank — it's quicker for you. Access may be paused while a payment dispute is open. Paddle may decline requests that show signs of fraud or refund abuse.

Questions about a payment or refund: support@jointradecompass.com.